Estimating impacts of logistics processes on online customer ratings : consequences of providing technology-enabled order tracking data to customers
M. Serkan Akturk, Rakesh R. Mallipeddi, Xingzhi Jia
| Year of publication: |
2022
|
|---|---|
| Authors: | Akturk, M. Serkan ; Mallipeddi, Rakesh R. ; Jia, Xingzhi |
| Published in: |
Journal of operations management. - Bognor Regis : Wiley, ISSN 1873-1317, ZDB-ID 2013293-1. - Vol. 68.2022, 6/7, p. 775-811
|
| Subject: | e-commerce firms | logistics tracking | online customer ratings | order processing times | shipment delays | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Logistik | Logistics | Beziehungsmarketing | Relationship marketing | Logistikunternehmen | Logistics provider | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/joom.1204 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013466496