Evaluating digital health attributes for users' satisfaction : an application of the Kano model
Ylenia Cavacece and Giulio Maggiore, Riccardo Resciniti, and Andrea Moretta Tartaglione
| Year of publication: |
2025
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|---|---|
| Authors: | Cavacece, Ylenia ; Maggiore, Giulio ; Resciniti, Riccardo ; Moretta Tartaglione, Andrea |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 37.2025, 3, p. 831-852
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| Subject: | Digital health | Healthcare quality | Kano model | Service attributes | User satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | E-Health | E-health | Messung | Measurement | Qualitätsmanagement | Quality management | Gesundheit | Health |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-09-2023-0301 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015418125