Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Peter Lugosi, Colette O'Brien, Hossein Olya, Ryan C. Pink, Verna Lavender
| Year of publication: |
2023
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|---|---|
| Authors: | Lugosi, Peter ; O'Brien, Colette ; Olya, Hossein ; Pink, Ryan C. ; Lavender, Verna |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 112.2023, p. 1-7
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| Subject: | Design | Experience | Hospital | Waiting room | Satisfaction | Servicescape | Krankenhaus | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Krebskrankheit | Cancer | Gesundheitsversorgung | Health care | Experiment | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103386 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014334444