Evaluating public administrative services in Vietnam : a dual model comparison of SERVQUAL and SERVPERF
Thuy Nguyen Thi Le, Thi Hong Viet Bui, Viet Hoang Dinh and Nguyet Minh Nguyen, Nhu Dung Co
| Year of publication: |
2025
|
|---|---|
| Authors: | Thuy Nguyen Thi Le ; Thi Hong Viet Bui ; Viet Hoang Dinh ; Nguyet Minh Nguyen ; Nhu Dung Co |
| Published in: |
International journal of services technology and management : IJSTM. - Geneva : Inderscience Enterprises Ltd., ISSN 1741-525X, ZDB-ID 2048156-1. - Vol. 30.2025, 5, p. 1-19
|
| Subject: | citizen satisfaction | public administrative services | SERVPERF | SERVQUAL | Vietnam | Öffentliche Verwaltung | Public administration | Viet Nam | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Öffentliche Dienstleistung | Public services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSTM.2025.146761 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015447275