Evaluating regression techniques for service advisor performance analysis in automotive dealerships
Judith Nkechinyere Njoku, Cosmas Ifeanyi Nwakanma, Jae-Min Lee, Dong-Seong Kim
| Year of publication: |
2024
|
|---|---|
| Authors: | Njoku, Judith Nkechinyere ; Nwakanma, Cosmas Ifeanyi ; Lee, Jae-Min ; Kim, Dong-Seong |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 80.2024, Art.-No. 103933, p. 1-16
|
| Subject: | AI | Automotive dealership | Performance | Service advisors | XAI | Performance-Messung | Performance measurement | Kfz-Industrie | Automotive industry | Dienstleistungssektor | Service industry | Kfz-Gewerbe | Automotive services industry | Unternehmenserfolg | Firm performance | Regressionsanalyse | Regression analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.103933 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015114826