• 1. This evaluation
  • 1.1 Context and purpose of the evaluation
  • 1.2 Evaluation process
  • 1.3 Evaluation method
  • 1.4 Difficulties encountered and solutions found
  • 1.5 Structure of this report
  • 2. Answering the evaluation questions
  • 2.1 Rationale and relevance
  • 2.1.1 Creating agencies
  • 2.1.2 Rationale for creating agencies
  • 2.1.3 Initial and continued relevance
  • 2.1.4 Rationale and relevance: an overview
  • 2.2 Agencies' input to the work of the EU institutions
  • 2.2.1 Transfer of tasks and residual roles
  • 2.2.2 Quality and dependence from the Commission’s standpoint
  • 2.2.3 Commission’s focus on core tasks
  • 2.2.4 Inputs into interinstitutional policy- and decision- making
  • 2.2.5 Added value of cross-cutting information
  • 2.2.6 Agencies and the EU institutions: an overview
  • 2.3 Governance of the agency system
  • 2.3.1 The process of setting up agencies
  • 2.3.2 Institutional arrangements
  • 2.3.3 Governance: an overview
  • 2.4 Coherence
  • 2.4.1 Activities vs mandate
  • 2.4.2 Coherence between agencies
  • 2.4.3 Coherence with EU policies
  • 2.4.4 Coherence with other key operators
  • 2.4.5 Alignment with EU strategic objectives
  • 2.4.6 Coherence on communication strategies
  • 2.4.7 Coherence: an overview
  • 2.5 Effectiveness
  • 2.5.1 Effectiveness of implementation (achievement of outputs)
  • 2.5.2 User satisfaction
  • 2.5.3 Effectiveness in achieving results
  • 2.5.4 Key factors determining effectiveness
  • 2.5.5 Effectiveness: an overview
  • 2.6 Efficiency
  • 2.6.1 Effects of institutional and organisational arrangements
  • 2.6.2 Key factors determining external efficiency
  • 2.6.3 Agencies’ resources and management
  • 2.6.4 Budgetary costs and burdens
  • 2.6.5 Comparisons of outputs, results, and performance
  • 2.6.6 Efficiency: An overview
  • 2.7 Oversight activities
  • 2.7.1 Evaluation
  • 2.7.2 Audit
  • 2.7.3 Monitoring
  • 2.7.4 Reporting
  • 2.7.5 Oversight activities: an overview
  • Appendix 1 - Narratives of the sub-cases