• 1. Introduction
  • 2. The evaluation process and method
  • 2.1 Preparation phase
  • 2.2 Inception phase
  • 2.3 Data collection and analyses
  • 2.4 Conclusions and recommendations
  • 3. Difficulties encountered and solutions found
  • 3.1 Only activities can be clustered, not agencies
  • 3.2 Performance comparisons are not yet possible
  • 3.3 Benchmarks are difficult to identify
  • 3.4 Proposal for remedies
  • Appendix A –List of reviewed documents
  • B1 – Agency level documents
  • B2 – General documents
  • Appendix B –Interviewed organisations (agencies and stakeholders)