Evaluation of customer satisfaction in the digital environment : development of a survey instrument
Hamed Taherdoost
| Year of publication: |
2020
|
|---|---|
| Authors: | Hamed Taherdoost |
| Published in: |
Digital transformation and innovative services for business and learning. - Hershey, PA : Business Science Reference, ISBN 978-1-79985-175-2. - 2020, p. 195-222
|
| Subject: | Digitalisierung | Digitization | Kundenzufriedenheit | Customer satisfaction | Erhebungstechnik | Data collection method |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.4018/978-1-7998-5175-2.ch011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012237888