Evaluation of Regulation 261/2004

Regulation 261/2004 introduced new rules on compensation and assistance for air passengers in the event of denied boarding, cancellations, long delays and involuntary downgrading. In 2006, the European Commission contracted Steer Davies Gleave to undertake an independent review of its operation and results. The study found that there had been a number of difficulties, arising in particular from ineffective enforcement in a number of Member States, and the fact that the wording of some parts of the Regulation left room for interpretation.