Evaluation of the airport service quality indicators using fuzzy AHP framework : an Indian perspective
Chandra Prakash Garg
| Year of publication: |
2020
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|---|---|
| Authors: | Garg, Chandra Prakash |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 37.2020, 3, p. 320-342
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| Subject: | airport service quality | ASQ | dimensions | fuzzy theory | analytical hierarchy process | AHP | sensitivity analysis | India | Indien | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Flughafen | Airport | Taiwan | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2020.111033 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012521929