Evaluation of the Welland Strategic Alignment Project - Final report to the SBS

1. The Welland Strategic Alignment Project, or “Pathfinder”, was focused on the Welland sub-region of the East Midlands, with the overall aim of “improving the experience of customers in the Welland who wish to access business support services”. The Pathfinder was led by emda, the RDA with the lead for Enterprise at the time, working in partnership with the Small Business Service (SBS) and Defra and East Midlands sub-regional partners to design the project.

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Year of publication:	2007
Institutions:	Great Britain / Department for Business, Enterprise and Regulatory Reform
Published in:	Department for Business, Enterprise and Regulatory Reform - Globally Competitive Business Environment - 2003 to 2008 Reports
Subject:	Kundenmanagement \| Customer relationship management \| Makler

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Executive Summary
1: Introduction
2: Approach and method of work
3: The policy context
4: The Pathfinder model and delivery process
5: Assessment of achievement of objectives
6: Key Lessons
7: Conclusions and lessons for dissemination
Annexes (presented in three separate documents)

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