Evaluation of passengers' expectations and satisfaction in the airline industry : an empirical performance analysis of online reviews
Somtochukwu Emmanuel Dike, Zachary Davis, Alan Abrahams, Ali Anjomshoae and Peter Ractham
| Year of publication: |
2024
|
|---|---|
| Authors: | Dike, Somtochukwu Emmanuel ; Davis, Zachary ; Abrahams, Alan ; Anjomshoae, Ali ; Ractham, Peter |
| Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 31.2024, 2, p. 611-639
|
| Subject: | Airline industry | Customer culture | Evaluation | Service quality | User-generated content | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Fluggesellschaft | Airline | Luftverkehr | Air transport | Bewertung | Online-Handel | Online retailing | Virales Marketing | Viral marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-09-2021-0563 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014503126