Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Year of publication: |
2019
|
---|---|
Authors: | Yang, Fiona X. ; Lau, Virginia Meng-Chan |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 83.2019, p. 1-10
|
Subject: | Customer incivility | Burnout | Emotional intelligence | Customer orientation | Cooperation | Competition | Beziehungsmarketing | Relationship marketing | Emotion | Intelligenz | Intelligence | Koopetition | Coopetition | Stress | Work stress | Kundenservice | Customer service | Verkaufspersonal | Salespeople |
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