Evolving customer expectations of hospitality services : differences in attribute effects on satisfaction and re-patronage
Feng Hu, Thorsten Teichert, Yong Liu, Hongxiu Li, Elina Gundyreva
| Year of publication: |
2019
|
|---|---|
| Authors: | Hu, Feng ; Teichert, Thorsten ; Liu, Yong ; Li, Hongxiu ; Gundyreva, Elina |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 74.2019, p. 345-357
|
| Subject: | Big data | Re-patronage | Post-acceptance model | Evolving demands | Times of visit | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Konsumentenverhalten | Consumer behaviour | Big Data |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2019.04.010 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012128673