Examine the cognitive and affective antecedents to service recovery satisfaction: A field study of delayed airline passengers
| Year of publication: |
2013
|
|---|---|
| Authors: | Wen, Biyan ; Chi, Christina Geng-qing |
| Published in: |
International journal of contemporary hospitality management. - Bradford : Emerald, ISSN 0959-6119, ZDB-ID 11614341. - Vol. 25.2013, 3 (12.4.), p. 306-327
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