Examining E-learning tools impact using IS-impact model : a comparative PLS-SEM and IPMA case study

Many educators across U.S. high schools face information quality and system quality challenges when using learning management systems (LMS). These challenges impact both the individual and organizational levels, affecting overall success. The purpose of this study aims to evaluate the effectiveness of e-learning tools using the IS-Impact model. This quantitative research assesses the importance and performance factors of educators' use of LMS tools. Using PLS-SEM and IPMA in SmartPLS 4, the effects of Information Quality, System Quality, Individual Impact, and Organizational Impact on the Overall Impact were analyzed based on data from 237 respondents through an online survey across U.S. high schools. Two conceptual models were developed and assessed based on the original IS-Impact Model. One model examined information quality and system quality as having direct effects on overall impact, while the other considered these variables to have indirect effects. Comparing Model-A and Model-B, path analysis, total effects, importance, and performance of latent variables were analyzed in detail against the Overall Impact dependent variable. Findings emphasize Information Quality and Organizational Impact as critical factors influencing the Overall Impact of successful LMS implementation. The IPMA results from this study offer actionable insights by identifying performance areas needing improvement based on importance. This study reveals a complex interplay of direct and indirect effects, highlighting the need for a holistic approach to enhance the impact of e-learning tools within educational institutions. This study further fosters a culture of innovation and competitive advantage by leveraging information systems to improve organizational processes and outcomes.