Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery

David D. Dobrzykowski (Deparment of Supply Chain Management, Rutgers Business School - Newark and New Brunswick, Rutgers University, Newark, NJ), Stephen K. Callaway (Deparment of Management, MS#103 College of Business and Innovation, University of Toledo, Toledo, OH), Mark A. Vonderembse (Information Operations and Technology Management Department, MS#103, College of Business and Innovation, University of Toledo, Toledo, OH)

Year of publication:	October 2015
Authors:	Dobrzykowski, David D. ; Callaway, Stephen K. ; Vanderembse, Mark A.
Published in:	Decision sciences : DS. - Atlanta, Ga. : Wiley, ISSN 0011-7315, ZDB-ID 412837-0. - Vol. 46.2015, 5, p. 863-899
Subject:	Healthcare Operations \| Role Ambiguity \| Incentives \| Collaborative Partnerships \| Physician-Hospital Relationships \| Relational Resource Based View \| Innovation Process \| Information Processing Models \| Customer Relationship Management \| Beziehungsmarketing \| Relationship marketing \| Gesundheitsversorgung \| Health care \| Gesundheitswesen \| Health care system \| Krankenhaus \| Hospital \| Innovationsmanagement \| Innovation management \| Innovation \| Ressourcenorientierter Ansatz \| Resource-based view \| Kundenzufriedenheit \| Customer satisfaction \| Patienten \| Patients \| Lieferantenmanagement \| Supplier relationship management \| Unternehmenskooperation \| Inter-firm cooperation \| Prozessmanagement \| Business process management \| Unternehmensnetzwerk \| Business network

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Source:	ECONIS - Online Catalogue of the ZBW

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