Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emotional state model
Nidhi Kampani, Deepika Jhamb
| Year of publication: |
2021
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|---|---|
| Authors: | Kampani, Nidhi ; Jhamb, Deepika |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 12.2021, 2, p. 164-184
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| Subject: | servicescape | beauty salons | emotions | image | revisit | behavioural intentions | firms | service | perception | senses | Emotion | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception | Beziehungsmarketing | Relationship marketing | Verbrauchereinstellung | Consumer attitudes | Urlaubsverhalten | Holiday behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2021.117236 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012613739