Examining the consequences of customer-oriented deviance in retail
Gary Mortimer, Syed Muhammad Fazal-e-Hasan, Judi Strebel
| Year of publication: |
2021
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|---|---|
| Authors: | Mortimer, Gary ; Fazal-e-Hasan, Syed Muhammad ; Strebel, Judi |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 58.2021, p. 1-14
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| Subject: | Customer-oriented deviance | Retail | Customer service | Frontline service employees | Gender | Service sector | Einzelhandel | Retail trade | Kundenservice | Dienstleistungssektor | Service industry | Verkaufspersonal | Salespeople | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Geschlecht | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102315 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012431571