Examining the mediating roles of cognitive load and performance outcomes in user satisfaction with a website : a field quasi-experiment
Paul Jen-Hwa Hu, Han-fen Hu, Xiao Fang
| Year of publication: |
September 2017
|
|---|---|
| Authors: | Hu, Paul Jen-Hwa ; Hu, Han-fen ; Fang, Xiao |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, MN : Carlson School of Management, University of Minnesota, ISSN 0276-7783, ZDB-ID 405089-7. - Vol. 41.2017, 3, p. 975-987
|
| Subject: | User satisfaction | website navigation structure design | user familiarity | cognitive load | performance outcomes | Website | Kundenzufriedenheit | Customer satisfaction | Kognition | Cognition | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Experiment | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011740907