Examining the relationships between service quality, corporate image, customer satisfaction, and customer loyalty for an Indonesian bank
Umbas Krisnanto and Riska Novianti
| Year of publication: |
2019
|
|---|---|
| Authors: | Krisnanto, Umbas ; Novianti, Riska |
| Published in: |
Expert journal of business and management. - Sibiu : Sprint Investify, ISSN 2344-6781, ZDB-ID 2758881-6. - Vol. 7.2019, 1, p. 31-35
|
| Subject: | Service Quality | Corporate Image | Customer Satisfaction | Customer Loyalty | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Firmenimage | Corporate reputation | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Bank | Indonesien | Indonesia | Kundenbindung | Customer retention |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | hdl:11159/3850 [Handle] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012139436