Expectations of bank automation : the influence of consumer cognitive schema
Alessandro Carretta, Doriana Cucinelli, Lucrezia Fattobene and Lucia Leonelli and Paola Schwizer
| Year of publication: |
2025
|
|---|---|
| Authors: | Carretta, Alessandro ; Cucinelli, Doriana ; Fattobene, Lucrezia ; Leonelli, Lucia ; Schwizer, Paola |
| Subject: | Banking | Cognitive schema | Consumers | Financial services | Human-computer service interactions | Individual traits | Konsumentenverhalten | Consumer behaviour | Kognition | Cognition | Finanzdienstleistung | Bank | Beziehungsmarketing | Relationship marketing |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-05-2023-0309 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015202513