Experience in adapting E-S-QUAL to different sectors or settings
Year of publication: |
2015
|
---|---|
Authors: | Petnji Yaya, Luc Honore ; Marimón, Frederic ; Casadesús, Martí ; Llach, Josep |
Published in: |
Achieving competitive advantage through quality management. - Cham : Springer, ISBN 978-3-319-17250-7. - 2015, p. 233-251
|
Subject: | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Messung | Measurement | Delphi-Methode | Delphi technique |
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