Exploration of the antecedents and consequences of customers' service experiences
Ali Ihtiyar, Hatice Gulsah Ihtiyar, Yana Galay
| Year of publication: |
2018
|
|---|---|
| Authors: | Ihtiyar, Ali ; Ihtiyar, Hatice Gulsah ; Galay, Yana |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 1.2018, 4, p. 367-386
|
| Subject: | Customer satisfaction | Emerging markets | Structural equation modelling | Experiential marketing | Youth marketing | Kundenzufriedenheit | Strukturgleichungsmodell | Structural equation model | Beziehungsmarketing | Relationship marketing | Schwellenländer | Emerging economies | Event-Marketing | Event marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-03-2018-0018 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011924291