Exploring antecedents impacting user satisfaction with voice assistant app : a text mining-based analysis on Alexa services
Anand Kumar, Pradip Kumar Bala, Shibashish Chakraborty, Rajat Kumar Behera
| Year of publication: |
2024
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|---|---|
| Authors: | Kumar, Anand ; Bala, Pradip Kumar ; Chakraborty, Shibashish ; Behera, Rajat Kumar |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 76.2024, Art.-No. 103586, p. 1-17
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| Subject: | Amazon alexa app | LDA | Topic modeling | User satisfaction | Voice assistant | Kundenzufriedenheit | Customer satisfaction | Mobile Anwendung | Mobile application | Dienstleistungsqualität | Service quality | Innovationsakzeptanz | Innovation adoption |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103586 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014460866