Exploring competitive hotel selection attributes among guests : an importance-performance analysis

Jinkyung Jenny Kim, Youngseok Lee and Heesup Han

Year of publication:	2019
Authors:	Kim, Jinkyung Jenny ; Lee, Youngseok ; Han, Heesup
Subject:	behavioral intentions \| hotel guests \| Hotel selection attributes \| hotels in South Korea \| importance-performance analysis (IPA) \| intangible attributes \| intra-bound travel \| revisit intention \| tangible attributes \| word-of-mouth intention \| Hotellerie \| Hotel industry \| Südkorea \| South Korea \| Konsumentenverhalten \| Consumer behaviour \| Urlaubsverhalten \| Holiday behaviour \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Virales Marketing \| Viral marketing \| Performance-Messung \| Performance measurement \| Verbrauchereinstellung \| Consumer attitudes \| Tourismusberufe \| Tourism employees

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/10548408.2019.1683484 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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