Exploring customer experience with budget hotels : dimensionality and satisfaction
Year of publication: |
2016
|
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Authors: | Ren, Lianping ; Zhang, Hanqin Qiu ; Wang, Peilai ; Lin, Pearl M. C. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 52.2016, p. 13-23
|
Subject: | Customer experience | Satisfaction | Budget hotel | Dimensionality | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
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