Exploring front-line employee contributions to service innovation
Year of publication: |
2015
|
---|---|
Authors: | Karlsson, Jenny ; Skålén, Per |
Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 49.2015, 9/10, p. 1346-1365
|
Subject: | Service innovation | Service-dominant logic | Front-line employee involvement | Resource integration | Value propositions | Service-Dominant Logic | Dienstleistungssektor | Service industry | Innovation | Kundenservice | Customer service | Dienstleistung | Services | Innovationsmanagement | Innovation management | Kundenintegration | Customer integration |
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