Exploring key dimensions of e-service quality : a case of Indian banking industry
Vivek Agrawal, Vikas Tripathi and Anand Mohan Agrawal
| Year of publication: |
2018
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|---|---|
| Authors: | Agrawal, Vivek ; Tripathi, Vikas ; Agrawal, Anand Mohan |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 29.2018, 2, p. 252-272
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| Subject: | bank | e-service quality | interpretive structural modelling | ISM | MICMAC analysis | Dienstleistungsqualität | Service quality | Indien | India | Bank | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011849920