Exploring key factors influencing customer behavioral intention in robot restaurants
Xinhua Guan, Jinhong Gong, Mingjie Li and Tzung-Cheng Huan
| Year of publication: |
2022
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|---|---|
| Authors: | Guan, Xinhua ; Gong, Jinhong ; Li, Mingjie ; Huan, Tzung-cheng |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 9, p. 3482-3501
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| Subject: | Hedonic value | Negative attitude toward robots | Openness to change | Robot service competence | Servicescape | Utilitarian value | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-06-2021-0807 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013412914