Exploring secondary crisis response strategies for airlines experiencing low-responsibility crises : an extension of the situational crisis communication theory
Year of publication: |
2023
|
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Authors: | Leung, Xi Yu ; Wu, Luorong ; Sun, Jie |
Subject: | airline | low-responsibility crisis | need for cognition | other-orientation | secondary crisis response strategy | situational crisis communication theory (SCCT) | Krisenmanagement | Crisis management | Fluggesellschaft | Airline | Öffentlichkeitsarbeit | Public relations | Risikokommunikation | Risk communication |
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