Exploring service quality of the department stores : a study from India
Year of publication: |
2016
|
---|---|
Authors: | Bandyopadhyay, Nirmalya |
Published in: |
International journal of Indian culture and business management. - Genève : Inderscience Enterprises, ISSN 1753-0806, ZDB-ID 2422766-3. - Vol. 13.2016, 1, p. 20-34
|
Subject: | service quality | satisfaction | retail format | department store | model | India | Indien | Dienstleistungsqualität | Service quality | Warenhaus | Department store | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Betriebsform | Retail format |
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