Exploring the antecedents of customers' willingness to use service robots in restaurants
Sebastian Molinillo, Francisco Rejón-Guardia, Rafael Anaya-Sánchez
| Year of publication: |
2023
|
|---|---|
| Authors: | Molinillo, Sebastian ; Rejón-Guardia, Francisco ; Anaya-Sánchez, Rafael |
| Subject: | Anthropomorphism | Intention to recommend | Interaction quality perception | Objections to use | Perceived safety | Service robots | Willingness to accept | Dienstleistungsqualität | Service quality | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Zahlungsbereitschaftsanalyse | Willingness to pay | Gastronomie | Restaurant industry | Kundenservice | Customer service | Innovationsakzeptanz | Innovation adoption | Taiwan |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-022-00509-5 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014282886