Exploring the application of IVR: lessons from retail banking
| Year of publication: |
2004
|
|---|---|
| Authors: | Mccartan-Quinn, Danielle ; Durkin, Mark ; O'Donnell, Aodheen |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 24.2004, 3, p. 150
|