• Introduction
  • Evidence on Jobcentre Plus service delivery
  • The Jobcentre Plus targets
  • The Job Entry Target:
  • The Business Delivery Target:
  • The Monetary Value of Fraud and Error Target:
  • Employer Outcome Target:
  • Customer Service Target:
  • Data
  • Methodology
  • Results
  • Job entries
  • Benefit delivery service
  • Customer service
  • Accounting for the importance of transitional effects
  • Discussion
  • References