Exploring the Impact of Job Satisfaction Domains on Firm Performance : Evidence from Great Britain

Firm productivity and performance and their determinants are a well addressed topic in the field of management and industrial organization. However, how different job satisfaction domains affect the firm performance remains relatively rare. The aim of this study is to explore the impact of seven job satisfaction domains on firm performance. The analysis relies on firm-level data derived from the Workforce Employment Relations Survey (WERS) in 2004 and 2011 in Great Britain. To reduce the endogeneity issue coming from possible reverse causality between the job satisfaction and firm performance we apply the Two Stage Least Squares (2SLS) method. The findings show that satisfaction with job security and the work itself have the strongest positive impact followed by training, income and sense of achievement. The findings provide valuable insights to firms and managers about the identification of the most important job satisfaction domains affecting firm performance, varying by the industry, firm type and workplace management. This is especially the case in the post-crisis period of 2007, where working conditions have experienced major changes, and will experience further changes and new challenges due to the COVID-19 pandemic