Exploring the perceived competence of airport ground staff in dealing with unruly passenger behaviors
Yang Cheng-Hua; Chang Hsin-Li
| Year of publication: |
2012
|
|---|---|
| Authors: | Yang, Cheng-hua ; Chang, Hsin-li |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 33.2012, 3, p. 611-621
|
| Subject: | Passagierluftverkehr | Air passenger transport | Flughafen | Airport | Tourismusberufe | Tourism employees | Qualifikation | Occupational qualification | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009488090