Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction
Year of publication: |
2023
|
---|---|
Authors: | Glaveli, Niki ; Papadimitriou, Dimitra ; Karagiorgos, Thomas ; Alexandris, Kostas |
Published in: |
European Sport management quarterly : ESMQ. - London : Taylor & Francis, ISSN 1746-031X, ZDB-ID 2199044-X. - Vol. 23.2023, 3, p. 767-788
|
Subject: | customer satisfaction | customer trust in the service provider | fitness industry | Greece | Interaction quality skills | social | technical, social and communication/listening skills | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Griechenland | Beziehungsmarketing | Relationship marketing | Qualifikation | Occupational qualification | Deutschland | Germany |
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