Exploring the value co-destruction model for on-line deviant behaviors of hotel customers
Shih-Shuo Yeh, Anestis K. Fotiadis, Tai-Ying Chiang, Juei-Ling Ho, Tzung-Cheng T.C. Huan
| Year of publication: |
2020
|
|---|---|
| Authors: | Yeh, Shih-Shuo ; Fotiadis, Anestis K. ; Chiang, Tai-Ying ; Ho, Juei-Ling ; Huan, Tzung-cheng |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 33.2020, p. 1-10
|
| Subject: | Desire for revenge | Negative emotion | Negative eWOM | Service recovery | Value co-destruction | Emotion | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Hotellerie | Hotel industry | Beschwerdemanagement | Complaint management | Virales Marketing | Viral marketing | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2019.100622 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012170529