Exploring the value dimensions and their impact on customer loyalty in Indian banking services
Debajani Sahoo, Achyut Telang
| Year of publication: |
2019
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|---|---|
| Authors: | Sahoo, Debajani ; Teland, Achyut |
| Published in: |
Theoretical economics letters. - Irvine, Calif. : Scientific Research, ISSN 2162-2078, ZDB-ID 2657454-8. - Vol. 9.2019, 6, p. 1938-1954
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| Subject: | Service Perceived Value | Customer Loyalty | Customer Service Experience | Banking Service | Indian Economy | Indien | India | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Bankgeschäft | Banking services | Bank | Privatkundengeschäft | Personal banking | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4236/tel.2019.96123 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012239814