Exponentially weighted moving average control charts for monitoring customer service quality comments
Triss Ashton, Nicholas Evangelopoulos and Victor R. Prybutok
| Year of publication: |
2013
|
|---|---|
| Authors: | Ashton, Triss ; Evangelopoulos, Nicholas ; Prybutok, Victor R. |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 8.2012/13, 3, p. 230-246
|
| Subject: | text analytics | latent semantic analysis | control charts | servuce quality | EWMA | Statistische Qualitätskontrolle | Statistical quality control | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenservice | Customer service | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010363737