Extending the concepts of service quality, transaction costs, internal institutions, and external institutions to the evaluation of real estate agencies
Year of publication: |
2014
|
---|---|
Authors: | You, Shu-man ; Tseng, Ming-hsun ; Lee, Chun-chang |
Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 20.2014, 4/5/6, p. 290-314
|
Subject: | services technology | service quality | agency problems | transaction costs | internal institutions | external institutions | Transaktionskosten | Transaction costs | Dienstleistungsqualität | Service quality | Theorie | Theory | Institutionenökonomik | Institutional economics | Prinzipal-Agent-Theorie | Agency theory |
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