Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet
Santiago Melián-González, Jacques Bulchand-Gidumal
| Year of publication: |
May 2017
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| Authors: | Melián-González, Santiago ; Bulchand-Gidumal, Jacques |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 63.2017, p. 93-100
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| Subject: | Hotel employee (mis)treatment | Organizational justice | Client satisfaction | Hotel management | The Internet | Hotellerie | Hotel industry | Internet | Tourismusberufe | Tourism employees | Verhalten in Organisationen | Organizational behaviour | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2017.03.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011705784