Extracting best-practice using mixed-methods : insights and recommendations from a case study in insurance claims processing
Erik Poppe, Anastasiia Pika, Moe Thandar Wynn, Rebekah Eden, Robert Andrews, Arthur H. M. ter Hofstede
| Year of publication: |
2021
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|---|---|
| Authors: | Poppe, Erik ; Pika, Anastasiia ; Wynn, Moe Thandar ; Eden, Rebekah ; Andrews, Robert ; Ter Hofstede, Arthur |
| Published in: |
Business & information systems engineering. - Atlanta, Georgia : AIS, ISSN 1867-0202, ZDB-ID 2478345-6. - Vol. 63.2021, 6, p. 637-651
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| Subject: | Process mining | Best-practice | Insurance claim processing | Case study | Mixed-method |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12599-021-00698-9 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012697677