Extracting knowledge from customer reviews : an integrated framework for digital platform analytics
Anastasios Kyriakidis and Stelios Tsafarakis
| Year of publication: |
2025
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|---|---|
| Authors: | Kyriakidis, Anastasios ; Tsafarakis, Stelios |
| Published in: |
International transactions in operational research : a journal of the International Federation of Operational Research Societies. - Oxford : Wiley-Blackwell, ISSN 1475-3995, ZDB-ID 2019815-2. - Vol. 32.2025, 4, p. 2061-2086
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| Subject: | aspect-based sentiment analysis | decision support systems | fsQCA | fuzzy rules | multicriteria satisfaction analysis | MUSA | natural language processing | online customer reviews | Management-Informationssystem | Management information system | Kundenzufriedenheit | Customer satisfaction | Digitale Plattform | Digital platform | Online-Handel | Online retailing | Data Mining | Data mining | Electronic Commerce | E-commerce | Fuzzy-Set-Theorie | Fuzzy sets | Konsumentenverhalten | Consumer behaviour | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/itor.13537 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015338278