Factor analysis of service quality dimension shifts in the information age
| Year of publication: |
2003
|
|---|---|
| Authors: | Li, Y.N. ; Tan, K.C. ; Xie, M. |
| Published in: |
Managerial auditing journal. - Bradford : Emerald, ISSN 0268-6902, ZDB-ID 1138623x. - Vol. 18.2003, 4, p. 297-302
|