Factors for Success in IT Implementation: A Case Discussion on e-PDS Using ISM

In the competitive era, Information Technology (IT) is an integral part of the system and Government domain is no exception due to its advantage. Public Distribution System (PDS) is one such application, through which Government in India ensures food security to its citizen. But the traditional systems are being built with short coming resulted in efficient system. The usages of IT in PDS have made transformation to e-PDS. But the success of e-PDS depends on many factors. In our study, we have tried to find out the success factors using Interpretive Structural Modeling (ISM) and to find their interrelationship, which helps the decision maker to look in to the system effectiveness prospective.