Factors that influence customer trust and satisfaction in mobile banking : a problematization approach
Ahmed Geebren, Abdul Jabbar
| Year of publication: |
2021
|
|---|---|
| Authors: | Geebren, Ahmed ; Jabbar, Abdul |
| Published in: |
International journal of e-business research : an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1548-1131, ZDB-ID 2201735-5. - Vol. 17.2021, 3, p. 66-82
|
| Subject: | Customer Satisfaction | DeLone and McLean Information System Success Model | Informatons Systems | Institutional-Based Trust | Interpersonal-Based Trust | Mobile Banking | Problematization Approach | Trust | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Informationssystem | Information system | Lieferantenmanagement | Supplier relationship management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJEBR.2021070105 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012605288