Fairness perception of ancillary fees : industry differences and communication strategies
Wujin Chu, Jeongmin Lee, Chris Baumann, Christine Kang
| Year of publication: |
2020
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|---|---|
| Authors: | Chu, Wujin ; Lee, Jeongmin ; Baumann, Christoph ; Kang, Christine |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 55.2020, p. 1-11
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| Subject: | Ancillary fees | Dual entitlement | Partitioned pricing | Price fairness | Service design | Service industry | Preismanagement | Pricing strategy | Gerechtigkeit | Justice | Dienstleistungssektor | Konsumentenverhalten | Consumer behaviour | Gebühr | Charges | Wahrnehmung | Perception |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102092 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012268975