FEATURES - CUSTOMER RELATIONSHIP MANAGEMENT - A challenge to the 80-20 rule - If a customer is unprofitable, who's fault is it? Yours, goes one line of thinking. Which means that opting to palm them off on some competitor may be a bad move. Here are some ways to turn losers into winners.
Year of publication: |
2000
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Authors: | Fairley, Juliette |
Published in: |
ABA banking journal. - New York, NY : Simmons-Boardman, ISSN 0194-5947, ZDB-ID 423749. - Vol. 92.2000, 10, p. 29-38
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